Most controllers are built and dispatched within 2-7 working days. After your controller has been built and tested, it moves to dispatch.

• UK mainland: Royal Mail estimated 1-3 working days after dispatch.
• International: delivery varies by country, customs, and local courier performance.
• You will receive tracking by email once dispatched.
• Tracking can take 24-48 hours to update after dispatch.

Build time is how long it takes us to make your order. Delivery time starts after the parcel leaves us.

Yes. We ship to most countries worldwide. If you are in a rural area, remote island, or restricted delivery location, contact us first so we can advise.

We will email dispatch confirmation and tracking once your order ships. Orders are processed Monday to Friday. We do not dispatch on weekends or UK bank holidays.

Customs fees, import taxes, and handling charges are set by the destination country and are outside our control. These charges are the customer’s responsibility.

Email af*******@*******co.uk with your order number and as much detail as possible.

• What game you are playing
• What the controller is doing
• Whether the issue happens always or sometimes
• Photos or video where useful

We will troubleshoot first. If it needs to come back, we will guide you through the return process.

Custom controllers include a 6-month warranty as standard, with an option to upgrade to 12 months at checkout. For full details, see our Returns and Warranty Policy.

We normally repair or replace depending on the issue. If a fault cannot be resolved properly, we will provide the appropriate outcome in line with UK consumer law.

It depends on what you ordered. Made-to-order and personalised items, including engraved controllers, are normally not eligible for change-of-mind returns.

Standard items may be eligible depending on timing and condition. Contact us with your order number and we will confirm the correct next step.

We do not offer direct exchanges. If you want a different model or specification, you would return your item if eligible and place a new order.

Please contact support before sending anything back. Items received without prior notice may be returned to sender.

• Customers are usually responsible for return shipping unless the item arrived damaged, defective, or we sent the wrong item.
• Keep your proof of postage.
• Please allow up to 10 business days for return processing, although we aim to be faster.

Full details are available in our Returns and Warranty Policy.

Yes. Our controllers are genuine Xbox controllers. We do not build around unreliable copy controllers.

We can handle many custom controller combinations through the 3D Builder, but we do not currently offer fully bespoke personal-photo style designs. We are always expanding what we offer.

If you want full control over the look and spec, use the 3D Builder. If you want a finished performance-focused modded controller, start with the Chaos Mod controller range.

Yes. We offer a send-in repair and upgrade service for customers who want upgrades, repairs, or a controller refresh.

See the service page here: Send-In Service.

Yes. We have an affiliate programme for creators. Anyone can apply, but acceptance depends on our screening process.

Apply here: X-Mods Affiliate Programme.