Build & Dispatch Time

Our standard build time is usually 2-7 working days from the date of your order.

We build controllers to order, so dispatch can sometimes take longer during busy periods or when specific parts need to be sourced for your build.

• Working days are Monday to Friday
• Weekends and bank holidays are not counted as build days
• Custom builds may take longer if parts are unavailable
• Busy periods can increase turnaround times

UK Delivery

Our chosen courier for mainland UK orders is Royal Mail.

Standard UK delivery is free when spending over £100. Depending on the options available at checkout, you may also be able to upgrade your delivery service.

• Tracked delivery where available
• Tracking details sent after dispatch
• Free UK delivery on orders over £100
• Delivery times are courier estimates only

Worldwide Dispatch

International orders are usually built and dispatched within 2-7 working days.

We ship parcels worldwide using tracked services. Tracking details will be sent once your order has been dispatched.

• Worldwide shipping available
• Tracked international delivery
• Email tracking updates after dispatch
• Delivery aims vary by country

Customs, Import Tax & Fees

International orders may be subject to import tax, VAT, customs duties, handling fees, or other charges before delivery can be completed.

These charges are set by your country’s government or local delivery provider. They are not set by X-Mods, and we do not know the final cost before shipping.

• Customs charges are the customer's responsibility
• Charges vary depending on country
• Fees are not included in our product prices
• Unpaid charges may cause delays or returns

Increased Dispatch Times

During busy periods, dispatch times may increase. This can happen around Christmas, bank holidays, sales, large promotions, and periods of high order volume.

If your order is urgent, contact us before placing the order so we can advise based on the current workload.

Christmas Delivery

We release recommended Christmas order cut-off dates during November or December each year.

We will continue shipping orders as close to Christmas as possible, but orders placed after the recommended cut-off date are placed at the customer’s own risk.

PO Boxes

We are unable to deliver to PO Boxes within the UK or internationally.

Our couriers require a physical delivery address so parcels can be delivered correctly and tracked properly.

Military Bases & Restricted Access

We may be able to deliver to military bases where there is a dedicated mail room and the address is not operating as a PO Box.

If your delivery address has restricted access or special delivery instructions, please contact us before ordering or email af*******@*******co.uk after placing your order.

Before Dispatch

Customers are responsible for entering the correct shipping address when placing an order.

If you notice an address mistake, email af*******@*******co.uk as soon as possible. If the order has not yet been dispatched, we may be able to update the address.

After Dispatch

Once an order has been dispatched, it is in the control of the courier.

Refunds or replacements will not be issued where a customer has provided an incorrect delivery address. X-Mods is also not responsible for locating parcels sent to an incorrectly supplied address.

UK Missed Deliveries

If Royal Mail tries to deliver and you are not in, or if the parcel is refused, it will usually be taken to your local delivery office or handled through Royal Mail’s redelivery process.

You can arrange redelivery directly with Royal Mail using the link below.

Returned UK Parcels

If you do not collect your parcel within Royal Mail’s time frame, it may be returned to us.

If this happens and you still require the item, additional postage will need to be paid before we can dispatch it again.

Redelivery Attempts

For international deliveries, redelivery options will usually be handled by the local courier in your country.

You should use the tracking information provided after dispatch to follow your parcel and arrange redelivery where available.

Returned International Parcels

If an international parcel is returned due to failed delivery attempts, non-collection, unpaid customs charges, or refusal, the customer will need to pay for re-delivery if the item is still required.

Re-delivery charges may include shipping costs and a £10 administration fee.